Article Sidebar

Submitted
Sep 13, 2022
Published
Nov 28, 2022
Download
PDF
Statistic
Read Counter : 212 Download : 168

Downloads

Download data is not yet available.

Main Article Content

Abstract

Purpose – This study aims to determine whether service and trust affect the satisfaction of muzakki at Baitul Mal, Aceh Tamiang Regency, either partially or simultaneously.


Method – In this study, the data used are primary and secondary data using questionnaire, interview, and observation methods. The technique used for sampling in this study is purposive sampling, which is done by taking people who are properly selected by the researcher according to the specific characteristics possessed by the sample. Based on the random conducted, the researchers took a sample in Kuala Simpang District. Then the data analysis techniques used in this research are validity test, reliability test, classical assumption test and multiple regression analysis.


Research Results - The results of this study obtained the effect of service on muzakki satisfaction at Baitul Mal showing a t value of 4.183 with a sig value of 0.000 <0.05, this means that service partially has a significant positive effect on muzakki satisfaction at Baitul Mal, Aceh Tamiang Regency. The effect of trust on muzakki satisfaction at Baitul Mal shows a t - count value of 2.421 with a sig value of 0.017 > 0.05, then partially trust has a positive and insignificant effect on muzakki satisfaction at Baitul Mal, Aceh Tamiang Regency. From the results of the F test shows the results of F count 19,213 with a sig value of 0.000 <0.05, it means that service and trust together have a significant effect on muzakki satisfaction at Baitul Mal, Aceh Tamiang Regency.


Limitations based on the R2 Test of 27% of service and trust affect the satisfaction of muzakki at Baitul Mal, Aceh Tamiang Regency, while 73% are explained by other factors not included in this study .


Practical Implications – As a practical implication, the results of this study can be used as a reference by the government, especially zakat institutions in encouraging strategies to pay zakat, especially in terms of the cognitive domain, affective domain and psychomotor domain .

Keywords

Service Trust Muzakki Satisfaction

Article Details

References

  1. Ahmadi H.Abu, et al.(2003). Ilmu Sosial Dasar. Jakarta: PT. Rineka Cipta.
  2. Arikunto Suharsini. (2003). Prosedur Penelitian. Jakarta: PT. Rineka Cipta.
  3. Asiati, D. I., & Nopriyansah, R. (2021). Determinants of Zakat Behavior. International Journal of Business, Management & Economics Research, 1(2). https://doi.org/10.47747/ijbmer.v1i2.193
  4. https://aceh.antaranews.com
  5. KAMAL, S. et al. (2022). Is Loan Shark an Alternative? The Intentions to Take a Loan from Loan Sharks in Indonesia. Shirkah: Journal of Economics and Business, 7(2).
  6. Kamal, S. (2016). CITRA BAITUL MAL DALAM PERSPEKTIF PEDAGANG KOTA LANGSA. JURNAL EKONOMI DAN BISNIS ISLAM, 1(1). https://doi.org/10.32505/jebis.v1i1.97
  7. Kamal, S. (2018). ZAKAT DAN INFAQ DALAM MENGURANGI PATOLOGI KEMISKINAN ( STUDI PADA BAITUL MAL KOTA LANGSA). Ihtiyath : Jurnal Manajemen Keuangan Syariah, 2(1). https://doi.org/10.32505 /ihtiyath.v2i1.688
  8. Modul SPSS 24. (2019). Program Studi Ekonomi Syariah Fakultas Bisnis Islam, IAIN Langsa.
  9. Narkubo Cholid, et al.(1997). Metodologi Penelitian. Jakarta: Bumi Aksara.
  10. Nawawi Hadari. (2010). Instrumen Penelitian Bidang Sosial. Jakarta: Cipta Muda Karya.
  11. Nur Indah Susanti Meilia.(2010). Statistic Deduktif dan Induktif, Yogyakarta: Graha Ilmu.
  12. R. G Sudarmanto. (2005). Analisis Rehresi Linear Ganda SPSS, Yogyakarta: Graha Ilmu.
  13. Rafi. (2004) . Fiqh Konsektual. Yogyakarta: Pustaka Offset.
  14. Safwan Kamal, N. H. (2022). Expectations of Paying Zakat on Profession during the Pandemic. Journal of Positive School Psychology, 6(2), 4795–4807.
  15. Safwan, S. K. (2021). Wisdom Of Zakat (Muzakki Behavioral Phenomenon Of Paying Zakat For Professionals In Langsa City, Aceh Province). Maro: Jurnal Ekonomi Syariah Dan Bisnis, 4(2). https://doi.org/ 10.31949/maro.v4i2.1666
  16. Sari Kartika Elsi.(2007). Pengantar Hukum Zakat dan Wakaf. Jakarta: Gramedia.
  17. Shiddieq T.M. Haby Ash.(2000). Kualitas Ibadah. Semarang PT. PUSTAKA Rizki Putra.
  18. Sujianto Agus. (2001) . Aplikasi Statistik dengan SPSS, Jakarta: PT. Rineka Cipta.
  19. Syarifuddin Amir. (2003). Garis-Garis Fiqih, Jakarta: Kencana.
  20. Qardhawi, Y. Al. (1999). Fiqhuz Zakat. Ar Risalah Al Alamiyyah Suriah.
  21. Qanun Aceh No. 10 Tahun 2007.
  22. Qanun Aceh , Baitul Mal Nomor 10. 2018.