Article Sidebar

Download
pdf
Statistic
Read Counter : 27 Download : 13

Downloads

Download data is not yet available.

Main Article Content

Abstract

This study examines the impact of job satisfaction on bank employees' decisions to resign following a corporate merger. Using a qualitative phenomenological approach, the research involved in-depth interviews with three former employees of a merged banking institution in Indonesia, aged between 25 and 35 years, each with over three years of service at the institution. Participants were selected purposively based on their direct experience of working within the post-merger environment and subsequently choosing to resign. Thematic analysis was used to interpret the data, guided by Spector's (1997) dimensions of job satisfaction. The findings revealed a significant decline in employee satisfaction across several key domains, including compensation, leadership, promotion opportunities, workload, and workplace communication. The merger led to increased job demands, reduced perceived fairness, and deteriorating interpersonal dynamics, which collectively contributed to employees' decisions to quit. These results underscore the importance of managing human resource transitions during organizational change. The study emphasizes the importance of transparent communication, equitable workload distribution, and fair compensation systems in post-merger integration strategies to mitigate turnover intentions and promote sustainable organizational growth.

Keywords

bank employees job satisfaction merger turnover decision

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Authors who publish with INSPIRA: Indonesian Journal of Psychological Research agree to the following terms:

  1. Authors retain copyright licensed under a Creative Commons Attribution-NonCommercial CC BY-NC 4.0, which allows others to remix, tweak, and build upon the authors' work non-commercially, and although the others' new works must also acknowledge the authors and be non-commercial, they do not have to license their derivative works on the same terms.
  2. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access). In other words, authors can archive pre-print (submitted version),  post-print (accepted version), and publisher's version/PDF.
How to Cite
Fatmawati, I., Sulastiana, M., Kadiyono, A. L., & Abidin, Z. (2025). Decision to quit work in bank employees: A phenomenological study. INSPIRA: Indonesian Journal of Psychological Research, 6(1), 81-93. https://doi.org/10.32505/inspira.v6i1.11225

References

  1. Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), p.77–101. Retrieved from http://eprints.uwe.ac.uk/11735/2/thematic_analysis_revised_-_final.pdf
  2. Chen, X., Al Mamun, A., Hussain, W. M. H. W., Jingzu, G., Yang, Q., & Shami, S. S. A. A. (2023). Envisaging the job satisfaction and turnover intention among the young workforce: Evidence from an emerging economy. PloS one, 18(6), e0287284. https://doi.org/10.1371/journal.pone.0287284
  3. Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). SAGE Publications.
  4. Creswell, J. W., & Creswell, J. D. (2016). Research design: Qualitative, quantitative, and mixed methods approaches (15th ed.). Sage Publications.
  5. Fajri, A. N., Utami, H. N., & Ruhana, I. (2015). The effect of promotion on job satisfaction and employee performance (Study on employees of PT Garam (Persero) Surabaya - East Java). Journal of Business Administration (JAB), 29(1), 67–77. https://administrasibisnis.studentjournal.ub.ac.id
  6. Fredicia, L., Goh, T. S., Manday, C. C. R., & Syawaluddin. (2022). The effect of job satisfaction and benefits on employee productivity of PT Asuransi Buana Independent Medan. Mirai Management Journal, 7(1), 105–126. https://doi.org/10.37531/mirai.v6i2.1393
  7. Fereday, J., & Muir-Cochrane, E. (2006). Demonstrating rigor using thematic analysis: A hybrid approach of inductive and deductive coding and theme development. International Journal of Qualitative Methods, 5(1), 80–92. https://doi.org/10.1177/160940690600500107
  8. Greenberg & Baron, R.A. (2003). Behavior in organization: Understanding and managing the human side of work. 7th Edition. Upper Saddle River.
  9. Hemati Alamdarloo, G., & Mohsenifar, Z. (2023). The role of job stress and job satisfaction in predicting job burnout of teachers of students with special needs. International Journal of Public Health Research, 13(2). Retrieved from https://spaj.ukm.my/ijphr/index.php/ijphr/article/view/383
  10. Luthfiana, H., & Rianto, M. R. (2023). Literature Review terhadap Kepuasan Kerja: Pengaruh komunikasi dan lingkungan kerja. Studi Ilmu Manajemen Dan Organisasi, 4(1), 27–37. https://doi.org/10.35912/simo.v4i1.1729
  11. Mantouw, G. M., Pio, R. J., & Punuindoong, A. Y. (2022). Pengaruh mutasi dan promosi jabatan terhadap kepuasan kerja karyawan PT. Pegadaian (Persero) Cabang Girian Kota Bitung. Productivity, 3(1), 54–60. Retrieved from https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/37990
  12. Michella & Edalmen. (2022). The influence of rewards, work environment, and work relationships on employee job satisfaction. Journal of Managerial and Entrepreneurship, 4(4), 987–996. https://doi.org/10.24912/jmk.v4i4.20562
  13. Munandar, A. S. (2014). Psikologi industri dan organisasi. UI-Press.
  14. Newstrom, J. W., & Davis, K. (1993). Organizational behavior: Human behavior at work. McGraw-Hill.
  15. Nurheni, N., Sukmawati, A., & Dirdjosuparto, S. (2019). Pengaruh kualitas kehidupan kerja dan kepuasan kerja terhadap keterlekatan pegawai Generasi X dan Generasi Y pada PT. Yudhistira Ghalia, Indonesia. Jurnal Aplikasi Bisnis Dan Manajemen, 5(3), 419. https://doi.org/10.17358/jabm.5.3.419
  16. Pasaribu, D. F. (2025). The effect of job satisfaction on employee performance of PT. Saraswanti Anugerah Makmur Medan Branch. Maker: Jurnal Manajemen, 10(2), 275–284. https://doi.org/10.37403/mjm.v10i2.716
  17. Robbins, S. P., & Judge, T. A. (2008). Essentials of organizational behavior (10th ed.). Pearson Education.
  18. Roelen, C. A., Koopmans, P. C., & Groothoff, J. W. (2008). Which work factors determine job satisfaction? Work (Reading, Mass.), 30(4), 433–439. https://pubmed.ncbi.nlm.nih.gov/18725706/
  19. Sanjaya, M. Z. A., Kurniawan, I. S., & Kusuma, N. T. (2024). Pengaruh kepuasan kerja, innovative work behavior, dan dukungan rekan kerja terhadap kinerja pegawai dinas perhubungan Bantul: Indonesia. Jurnal Manajemen Terapan Dan Keuangan, 13(03), 783–792. https://doi.org/10.22437/jmk.v13i03.32421
  20. Sastri, S., Adil, A., & Suardi, A. (2023). The influence of job satisfaction and organizational culture on employee performance at the Regional Drinking Water Company (PDAM) in Luwu Regency. JER: Jurnal Economic Resource, 6(1), 138–144. https://doi.org/10.57178/jer.v6i1.576
  21. Spector, P. (1997). Job satisfaction: Application, assessment, causes, and consequences. SAGE Publishing.
  22. Tanjung, A., & Frinaldi, A. (2023). The influence of leadership on job satisfaction. JIM: Scientific Journal of History Education Students, 8(2), 506–518. https://doi.org/10.24815/jimps.v8i2.246713
  23. Taha, S., Zanin, L. M., & Osaili, T. M. (2023). Studying the perception of leadership styles and food handlers’ hygienic practices in food businesses: The role of commitment and job satisfaction as mediators. Food Control, 157, 110148. https://doi.org/10.1016/j.foodcont.2023.110148
  24. Taasiringan, W. C., Lengkong, V. P. K., & Lumantow, R. Y. (2024). Pengaruh standar operasional prosedur (sop), disiplin kerja, dan fasilitas terhadap kinerja pegawai di dinas pendidikan daerah provinsi Sulawesi Utara. Jurnal EMBA, 12(1), 510–520. https://ejournal.unsrat.ac.id/v3/index.php/emba/article/view/53926
  25. Tett, R.P. & Meyer, J.P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46, 259–293. http://dx.doi.org/10.1111/j.1744-6570.1993.tb00874.x
  26. Tran, T. P. D., Nguyen, T. V. K., Do, T. Q., Nguyen, C. N., & Luong, T. T. (2022). Effects of job satisfaction on organizational commitment and turnover intention among Vietnamese employees in foreign direct investment enterprises. Journal of Distribution Science, 20(10), 31–38. https://doi.org/10.15722/JDS.20.10.202210.31
  27. Yudihari, N. L. R., Puspitawati, N. M. D., & Purnawati. (2024). The effect of job stress, job satisfaction, and organizational commitment on employee turnover intention at Maya Ubud Resort & Spa. International Journal of Communication and Society, 6(1). https://doi.org/10.31763/ijcs.v6i1.1349
  28. Zailani, R., & Artanto, A. H. (2024). Pengaruh gaji terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi. JES: Jurnal Ekonomi STIEP, 9(1). Accessed from https://jurnal.stiepontianak.ac.id/index.php/jes