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Abstract

The banking sector has recently experienced significant employee turnover, with reported annual rates ranging from 15% to 20%. This study employs a systematic literature review (SLR), guided by the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) framework, to identify key factors influencing employee turnover intention within this context. Comprehensive searches were conducted across the Google Scholar, Scopus, and Publish or Perish databases for peer-reviewed articles published between 2021 and 2025. Following rigorous screening, 41 articles met the predefined inclusion criteria. Analysis revealed that the predominant factors associated with turnover intention are work-life balance, job stress, job satisfaction, and career development opportunities. Furthermore, the review identified significant research gaps concerning the relationships between turnover intention and work-life balance, job stress, career development opportunities, compensation, leadership style, organizational citizenship behavior (OCB), perceived organizational support (POS), and work engagement. These gaps highlight critical avenues for future empirical investigation into the specific relationships between these variables.

Keywords

banking sector career development job stress systematic review turnover intention

Article Details

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How to Cite
Auvaizah, N., & Mujib, A. (2025). A systematic literature review of turnover intention’s determinants among banking employees. INSPIRA: Indonesian Journal of Psychological Research, 6(1). https://doi.org/10.32505/inspira.v6i1.11244

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